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Like many other online platforms available, Disney plus is not immune to any software or technical issues. One of the most occurred errors is Disney plus error code 39. In this article, we will learn what Disney plus error code 39 is and how to fix it.

What is Disney Plus?

Disney Plus is a popular streaming platform that has a wide range of movies, T.V. shows, and other content. In addition, it offers a subscription-based service to its user, which allows its user to access tons of shows and movies with a single click.

What is Disney plus error code 39?

Disney plus error code 39 is a frequently occurring error message which usually appears on Disney plus when there is a problem regarding the streaming service.

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This indicates an issue with your internet connection which prevents your app from connecting to the Disney plus servers. Although this error doesn’t cause any severe problems, but it somehow becomes extremely irritative when you are watching your favorite show.

This error might seem like a big problem, but in reality, it is just an occasional error that can be resolved by following the simple steps discussed below.

The reasons behind Disney plus error code 39:

There could be many reasons behind the occurrence of this error message. However, some of the most noted are:

  1. If your internet connection is slow and interruptible, chances are you will be most likely to get this error message during your streaming.
  2. There could be a load on the server due to heavy traffic. This is due to sometimes you might tune in at the wrong time when many people are most likely to use this service. This could be at dinner or bedroom time or even on weekends.
  3. If you are using a VPN or a proxy server, there are more chances of this error popping up. Try to disconnect from any of these virtual network before connecting to the app.
  4. If your app is outdated, you may also receive this error message while streaming or before even streaming.
  5. If servers are down, then it is all about the wait since this problem may only be resolved from the platform itself.

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How to fix Disney plus error code 39

If this problem is not resolved, you may try any of the following most effective solutions:

  1. The first thing is to check your internet connection. You may see this error if you are having high ping or slow internet. Try getting in contact with your ISP to fix this.
  2. Restart your device or your router. Sometimes these errors may occur due to a lot of ongoing behind your device. Try restarting it or your internet router and see if it fixes your issue.
  3. If restarting doesn’t help, try clearing the cache & data. Head over to your phone’s settings. Find the Disney plus app and clear its cache & data.
  4. Sometimes you have more devices connected at the same time, which also causes this problem. For example, some users have reported that if you try to use Disney plus on Xbox one and on your T.V. simultaneously, you will face this error.
  5. If none of the above steps works for you, you can contact customer support for further assistance. They will look into your issue and provide you with a detailed solution.


To conclude, Disney plus error code 39 is a commonly occurring error. Sometimes people will get worried, considering it as a huge problem, but in reality, it is not that much of a problem.

Many people around the world face this issue, and the solution is simple. If in case you encounter this error, try any of the above steps to solve your problem and get back to enjoying your favorite shows and movies on Disney plus.

This wraps up today’s topic of how to fix Disney plus error code 39. If you have any questions, feel free to ask in the comments.

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